Customer Service Officer

What we offer

• The opportunity to join a family-owned group with an international presence in the transport and logistics sector.

• A varied role combining customer service, administrative follow-up and operational coordination.

• A dynamic working environment where teamwork, communication and a customer-oriented approach are essential.

• The opportunity to work closely with different internal departments and contribute to customer satisfaction.

Responsibilities

Customer Service & After-Sales Support

• Handle after-sales enquiries, covering commercial, administrative and operational aspects of road transport using curtainsider trucks.

• Communicate with customers by email and telephone regarding rates and charges, loading and unloading arrangements, transport details and other enquiries.

• Provide customers with clear and accurate information and ensure their requests are handled efficiently.

• Maintain a professional and customer-oriented approach when dealing with questions, complaints and operational issues.

Complaint Management & Follow-up

• Gather all relevant information required to investigate customer complaints.

• Ensure appropriate follow-up of each case and forward complaints to the relevant Operations and Invoicing departments.

• Coordinate with the relevant internal teams to ensure complaints are handled efficiently.

• Keep track of ongoing cases and ensure that the necessary information is communicated to the relevant stakeholders.

Operational Coordination & Problem-solving

• Independently investigate operational enquiries and identify appropriate solutions.

• Liaise with the Dispatch team or consult the Planning department when necessary to obtain the required information.

• Coordinate with internal departments to resolve customer issues and ensure an effective flow of information.

• Contribute to smooth daily operations by providing accurate information and ensuring timely follow-up of customer requests.

Profile

Education & Experience

• You hold a bachelor's degree or have equivalent professional experience.

• You have at least 2 years of experience in the transport sector, ideally in a customer service role.

• Experience in customer service within the road freight transport sector, specifically involving curtainsider trucks rather than container transport, is a strong asset.

• You have a good understanding of customer service processes and the operational aspects of road transport.

Languages

• You are proficient in Dutch, English and French, both spoken and written.

Personal Skills

• You have a strong customer focus and a service-oriented mindset.

• You possess excellent communication skills and are comfortable interacting with customers by email and telephone.

• You are accurate, detail-oriented and well organised.

• You have strong problem-solving skills and can work independently to find solutions.

• You are able to work under pressure and manage competing priorities.

• You are a team player who collaborates effectively with different departments.

• You have good administrative skills and ensure rigorous follow-up of files and customer requests.

• You combine a commercial mindset with a strong commitment to customer satisfaction.

About JOST

Founded in 1958, JOST is a family-owned group and a leading player in the transport and logistics sector across Europe and Tunisia.

We provide tailored road and multimodal transport solutions, as well as warehousing and logistics services.

A few key figures:

• More than 4,000 employees across 10 countries

• 2,100 trucks and 4,500 trailers

• 810,000 m² of warehousing space across Europe

• €441 million in consolidated revenue

• 54 companies operating across 5 currencies

Joining JOST means becoming part of a growing family-owned business with international ambitions and a continuous commitment to innovation in the transport and logistics sector.